It is with regret that we must inform our prospective clients, that at this stage, we will not be taking any further instructions from new clients. We can assure our existing clients that we will continue to address any concerns that they have and provide the appropriate level of customer service that each case requires. Unfortunately this position and decision has been brought about due to the actions of a public body, that is beyond our control. We apologise for any inconvenience that this may cause. We will post an update on the current situation shortly.



Birmingham Office

 Birmingham Office, 95 Spencer Street, B18 6DA*

 0845 643 9753

New Enquiries:

Please use the contact form below for any enquiries.

Our phone lines are open from 9:00 AM to 5:30 PM, Mondays to Fridays. Our offices and phone lines are closed on weekends.​

We strive to answer your enquiry as soon as possible and will get back to you by the next working day.

Existing clients:

Burlow & Spencer always seeks to provide the best possible service to our clients. For any complaint about any aspect of our services, please let us know right away using the contact details above, or the contact form below, and we will remedy them quickly.

You can send your complaint by post at our office address or by email to We will investigate your complaint and take steps necessary to fix the problem.

Should you require a copy of our complaints procedure please let us know and we will provide you with a copy by email.


Please ensure that any documents you sent to us in the post is recorded and only to the following document handling centre: 95 Spencer Street Spencer Street, Birmingham, England, B18 6DA.

Document sent to any other location may get delayed and will take longer to process.

Your Name
Your Email 
Your Phone 

The item on your credit card statement is called a descriptor. This descriptor will have an AW- in the front signifying it is an Allied Wallet transaction, next will be the Company Name for the website owner where you made your purchase, last is the customer number where you can call for information regarding the transaction.

AW descriptor - ALW*BurlowSpencer442033188334